Credit where it is Due
Posted by Jim on 9 October 2009
I have criticised Optus in the past when I had problems with my mobile broadband so it is only fair to give credit when they get it right.
As a result of the storms the other night, al least I guess it was the storms could have been a totally unrelated problem, I lost all mobile phone and broadband reception at home. I called them to report it and after describing the situation, my phone could see distant towers weakly for short periods and both being out, they agreed it was most likely a network issue. They said they had several problems in the Sydney area but our local area hadn’t been reported. They would get a tech to investigate but it could take up to 48 hours to resolve. Not something to look forward to.
Anyway less than 10 hours later I had gotten into the habit of checking my phone every so often and there was a full signal this time. I had internet and working well too.
Well done Optus.
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